Care Coordinator · Behavioral Health

Danica Graham

Care coordinator with six years helping people get the support they actually need.

About

Results-driven care coordinator with 6+ years across behavioral health, healthcare IT support, applied behavioral analysis, and home health. Currently managing complex behavioral health caseloads at Centene's METS program, where I conduct SDOH and health risk assessments, lead motivational interviewing conversations, and connect high-acuity members with the community resources, providers, and support services they need.

What sets my background apart: I bridge the non-clinical care coordination world with hands-on direct-care experience. As a Registered Behavioral Technician I delivered 1:1 ABA therapy and partnered with BCBAs on intervention plans. As a home health aide I provided round-the-clock paraplegic care. As an inclusion specialist I implemented IEPs across the disability spectrum. That foundation makes the assessments and care plans I build today grounded in what care actually looks like for the member.

I'm passionate about equitable access to behavioral health for underserved populations, especially the members managed care often loses track of.

Experience

Care Coordinator 2 — METS Program
2023 – Present

Centene Corporation · Remote · Port Richey, FL
- • Manage caseloads of high-claims behavioral health members with SMI and co-occurring conditions, ensuring continuity of care and treatment engagement.
- • Conduct comprehensive SDOH assessments identifying barriers such as housing instability, food insecurity, and transportation access.
- • Perform HRA-style evaluations to assess member health status, treatment adherence, and unmet needs.
- • Apply motivational interviewing techniques to empower members in overcoming barriers to behavioral health treatment.
- • Research and coordinate community-based resources, behavioral health providers, and support services for each member.
- • Partner with assigned clinicians to develop holistic member profiles and coordinate appropriate interventions.
Program Coordinator I
March 2020 – 2023

Centene Corporation · Remote · Port Richey, FL
- • Screened members for SMI program eligibility and educated on behavioral health benefits and available services.
- • Managed high-volume outbound member engagement calls, consistently meeting productivity and quality metrics.
- • Trained new coordinators on program workflows, compliance requirements, and member engagement best practices.
- • Built cross-departmental partnerships to improve referral efficiency and member experience.
- • Maintained PHI integrity across all systems and communications per HIPAA standards.
Registered Behavioral Technician
Feb 2019 – Feb 2020

Possibilities Northeast Inc. · Fort Wayne, IN
- • Delivered 1:1 ABA therapy for children with Autism Spectrum Disorder and behavioral disorders.
- • Implemented behavior intervention plans, collected data, and collaborated with BCBAs on treatment adjustments.
- • Applied evidence-based strategies to improve communication, decrease problem behaviors, and build life skills.
Home Health Aide
Jan 2017 – Sep 2018

Best Care Providers Inc. · Port Richey, FL
- • Provided comprehensive in-home care for paraplegic patients including vitals monitoring, mobility support, catheter care, and overnight monitoring.
- • Ensured patient safety, comfort, and dignity through compassionate hands-on care delivery.
Special Needs Coordinator / Inclusion Specialist
2016 – 2018

Lake Placid Montessori Academy · Lake Placid, FL
- • Led the Inclusive & Resource Strategies program, coordinating IEP-aligned support for students across the disability spectrum.
- • Managed personal care, behavioral support, and school-to-home transitions for special needs students.
Help Desk Analyst / IT Support
Mar 2015 – 2017

Highlands Regional Medical Center · Sebring, FL
- • Provided IT support in a hospital setting, managing access provisioning, troubleshooting systems, and maintaining PHI/HIPAA compliance.

Core competencies

Behavioral Health Care Coordination
Social Determinants of Health (SDOH)
Motivational Interviewing
Health Risk Assessments
Managed Care (Medicaid)
Member Engagement & Outreach
Community Resource Navigation
Care Plan Development
Clinician Collaboration
HIPAA / PHI Compliance
EHR Documentation
Staff Training
Applied Behavioral Analysis (ABA)
IEP Compliance
Patient Advocacy

What I'm looking for

Open to roles that take member outcomes and SDOH seriously. Below covers the basics so we can skip the small talk.

Roles: Care Coordinator · Behavioral Health Care Coordinator · Member Care Coordinator · Case Management Coordinator
Location: Remote (US), Florida-based. Open to hybrid in the Tampa Bay area (Port Richey, Hudson, Tampa).
Compensation: $55,000 – $70,000
Availability: Two weeks after offer acceptance
Authorization: U.S. citizen · No sponsorship required